Enhanced Agentic-RAG: What If Chatbots Could Deliver Near-Human Precision? | Uber Blog
Genie is Uber’s internal on-call copilot, designed to provide real-time support for thousands of queries across multiple help channels in Slack®. It enables users to receive prompt responses with proper citations from Uber’s internal documentation. It also improves the productivity of on-call engineers and subject matter experts (SMEs) by reducing the effort required to address common, ad-hoc queries. While Genie streamlines the development of an LLM-powered on-call Slack bot, ensuring the accuracy and relevance of its responses remains a significant challenge. This blog details our efforts to improve Genie’s answer quality to near-human precision, allowing SMEs to rely on it for most queries without concern over potential misinformation in the engineering security and privacy domain.