Content design and health information | Nia Campbell
How content design can help health organisations deliver relevant, useful information that meets their users’ needs.
Content design and health information
Content design for charities and the third sector: a guide | Lauren Pope
What content design is, and why it matters to charities.
Rewriting our social care content | Chloe Tear
Redesigning social care information and advice content that helps disabled people and their families solve problems.
Using trauma informed principles in content design | Rachel Edwards
Clumsy, thoughtless words can cause harm. And in the wrong situation or context, they can cause stress, anxiety, and trauma.
Testing content about death | Ema Thornhill
Providing information and researching people’s experiences of planning for their death and bereavement.
Advance Decisions: uncovering what GPs need | Zach Moss
Ten weeks of user research with GPs — interviews, desk research and analysis.
Standard for creating health content | NHS digital service manual
This standard outlines some essential requirements and best practice guidance for creating high quality health content.
PIF TICK | The Patient Information Forum
An independently-assessed quality mark for print and digital health information.
How content design helped to frame a new service around NHS data standards | Nadia Huq
A case study about how content designers can help a service succeed by using a name that makes sense for users.
Using content types to transform the NHS website - NHS England Digital | Mark Robinson
How do you make sure all content is user-centred, accessible, safe and accurate when your product is one of the largest and most used health websites in the world?
Can a design sprint help people living with a life-changing illness? | Zach Moss
A 4-month project to explore and solve a major problem: that people given a life-changing diagnosis are not accessing the information they need and want when they most need it.
What I’ve learned about trauma informed content design - TPXimpact | Luis Montanha
Learnings from a talk on trauma informed content design.