Knowledge work is unique among skilled professions in that we lack a culture of systematic improvement. Other skilled trades – from carpenters to welders to nurses to pilots – have been around long enough and are repeatable enough that the best practices are widely understood. How to frame a door, how to weld a seam, ... Read more

Yesterday I attended an Action for Happiness event featuring Gretchen Rubin. She co-hosts with her sister, Elizabeth Craft, a very popular ...

A pivot to holding more inventory, rising warehouse rents and Amazon's decision to limit its fulfillment service all played a role.