What kinds of things can we do to ensure adoption once the reports are live? One of the easiest ways is to host a regular “data café” surrounding the solution. In this article we examine why this is valuable.
Adoption implies an acceptance or integration of the solution into that community’s process and decision-making ecosystem. Healthy adoption also spreads; in the best-case scenario, it’s not just accepted, but advocated by end-users to others.
In reality, data solutions are organs in the living body of our user community; our organization. They are tightly coupled with our processes, our way-of-working, and even our identities in the workplace.
But like any transplantation, much of the work comes afterward; aftercare & recovery. We can prevent infection (i.e. bugs & bad quality data), or conduct small interventions where things aren’t going right (i.e. change requests). But the best way to ensure recovery is to look after the patient, themselves. To talk with them, follow-up with them, rehabilitate them, consult them
tommypuglia·blog.crossjoin.co.uk·
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