Using App Profile Manager to Toggle Productivity Pane in Omnichannel - Carl de Souza
In this post, we will look at how to use the App Profile Manager to remove the Productivity Pane from Microsoft Omnichannel. The productivity pane is the pane that appears on the right side for agents in an Omnichannel call, and includes the Call Script, Knowledge Search, and Smart Assist. To turn it on or off, go to the App Profile Manager. You can do this by going to https://make.powerapps.com … Continue reading Using App Profile Manager to Toggle Productivity Pane in Omnichannel