For the longest time we've had two main options to help people perform: upskilling or performance support. Just-in-case vs just-in-time. Push vs pull. With AI, we now have a third - enablement.
It's different from what we've had before:
๐๐ฉ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ข๐ง๐ ("teach me") - commonly done through hands-on learning with feedback and reflection, such as scenario simulations, in-person role-plays, facilitated discussions, building and problem-solving. None of that has become less relevant, but AI has enabled scale through AI-enabled role-plays, coaching, and other avenues for personalised feedback.
๐๐๐ซ๐๐จ๐ซ๐ฆ๐๐ง๐๐ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ("help me") - support in the flow of work, previously often in the format of short how-to resources located in convenient places. AI has elevated that in at least two ways: through knowledge management, which helps retrieve the necessary, contextualised information in the workflow; and general & specialised copilots that enhance the speed and, arguably, the expertise of the employee.
Yet, ๐๐ง๐๐๐ฅ๐๐ฆ๐๐ง๐ญ (โdo it for meโ) is different โ it takes the task off your plate entirely. Weโve seen hints of it with automations, but the text and analysis capabilities of genAI mean that increasingly 'skilled' tasks are now up for grabs.
Case in point: where written communication was once a skill to be learned, email and report writing are now increasingly being handed off to AI. No skill required (for better or worse) โ AI does it for you.
But here's a plot twist: a lot of that enablement happens outside of L&D tech. It may happen in sales or design software, or even your general-purpose enterprise AI.
All of which points to a bigger shift: roles, tasks, and ways of working are changing โ and L&D must tune into how work is being reimagined to adapt alongside it.
Nodes #GenAI #Learning #Talent #FutureOfWork #AIAdoption | 13 comments on LinkedIn