The Iceberg UX Model: Designing for AI-First Interfaces | Loop11
You build a polished, user-friendly AI product—just what stakeholders wanted.But post-launch, cracks appear. Users get confused, frustrated, and stop trusting the system. Sound familiar? That’s because most teams focus only on the UI, while the real issues lie deeper. In AI products, success depends on what’s beneath the surface—how your system handles uncertainty, errors, and