UX professionals must seize the AI career imperative or become irrelevant. Guidance from a seasoned UX veteran who witnessed the game-changing impact of the dot-com boom. UX folks are trapped in complacency while the AI techquake radically shakes up the computing landscape.
Use generative-AI tools to support and enhance your UX skills — not to replace them. Start with small UX tasks and watch out for hallucinations and bad advice.
AI doesn’t have all the answers yet: User experience is a big missing piece
"The usefulness of a product is the combination of its utility and usability." It's beyond question that generative AI has incredible utility, but to get next-level adoption, the interface usabilty needs work.
In a case study of ChatGPT evaluating 12 e-commerce screenshots, most of the AI-driven redesign suggestions were inconsistent and untrustworthy. Human UX expertise must be employed to judge UX advice from AI.