What we can do to mitigate the downsides

Listening to someone and taking in what they are saying can be two different things and often we need to take a deeper look at how we engage.

What’s a design that doesn’t excite or arouse interest in users? You’d say creating anything that doesn’t evoke human emotion is futile…

How to spot miscommunication and how to become a better communicator

Stanford University lecturer Matt Abrahams says questions can help you gain influence at work and in life — as long as you know the right ones to ask.

There are sixteen stories you need to master as a PM. Let’s talk about them so you can master the art.

We can use the sense-making features and logic of “storytelling” in product discovery and delivery to test ideas and decisions.

An easy-to-follow guide to writing powerful emails so you don’t have to outsource your thinking to AI

Taking a diplomatic approach to presenting negative research findings is essential.

Instead of engaging in healthy dialogue when it matters most, we often engage in our worst behaviour.

It may have changed in the past decade, but blogging isn't dead. It's just time to revive it a little. Old-school, unpretentious blogs are the answer.

And yes, Google made me do it.

Ever felt pressure to speed up your design process? Here’s how to address unrealistic expectations and foster a shared understanding with stakeholders, ensuring everyone is aligned on the path to a successful delivery.

Zalando blog writer, Deanne B, shares her perspective on the storytelling wisdom we can apply to the craft of product design.

Many believe that if you write fast, you will deliver poor results. Can we think of ways to deliver high-quality writing at work that…

Designers often overshare when it’s not in their best interests to

A quick way to make use of “people don’t read, they scan’”

Avoid potentially embarrassing situations at functions or while networking by remembering this brilliant method.

I had 50 painfully uncomfortable conversations with strangers in NYC to practice being assertive under pressure. Here’s what I learned.

As product leaders, saying no is vital but tough, especially to our boss. The better way to do it is by striving to say yes first.

Understand narrative and tension to engage them with your presentations

Reading is a primary form of communication for most people. But how do we read? And what should designers know?

Disagreements can save time and energy by preventing critical mistakes and course correcting before it’s too late

‘Telling it like it is’ can make you a jerk if you focus only on stating the truth without caring about the pain it can cause others…

How do we conduct UX research when there is no or only limited access to users? Here are some workarounds to run UX research or make a strong case for it. An upcoming part of [Smart Interface Design Patterns](https://smart-interface-design-patterns.com).

Disambiguating periods, commas, semicolons, ellipses, parentheticals, and em dashes

The vast majority of writers don’t know what they mean when they say “creative writing.”

Barbara Minto’s ‘Pyramid Principle’ is a great tool to give clarity, impact and consistency to your corporate communications—from your most routine business email all the way to your most strategic corporate storytelling.

The value of “minimal social interactions” for human happiness and belonging.

Need to make an impression on someone’s inbox? Writing a confident and professional email is a skill everyone should have.