Speaking & Comms

You deserve to speak and to be heard. Here’s how to do it without burning bridges

Stanford University lecturer Matt Abrahams says questions can help you gain influence at work and in life - as long as you know the right ones to ask.

Having excellent communication skills is one of the core characteristics of a good designer. Communicating effectively means having a clear, polite, and st...

The need to defend your design choices will arise frequently for you as a UX designer.

Need to make an impression on someone’s inbox? Writing a confident and professional email is a skill everyone should have.

Levelling up your client wrangling skills

Public speaking expert John Bowe shares the phrases that people with poor speech etiquette use, and what you should say instead to avoid sounding rude.

An easy-to-follow guide to writing powerful emails so you don’t have to outsource your thinking to AI

If you’re managing a business, public speaking can be daunting, but with the right preparation and practice, you can become a confident and successful speaker. This guide will provide you with the…

How to think about design when your manager seems to only care about the numbers

Listening to someone and taking in what they are saying can be two different things and often we need to take a deeper look at how we engage.

It’s not just about pretty pixels; it’s about the words that guide, inform, and create experiences.

What we can do to mitigate the downsides

Ever felt pressure to speed up your design process? Here’s how to address unrealistic expectations and foster a shared understanding with stakeholders, ensuring everyone is aligned on the path to a successful delivery.

A comprehensive set of useful and semi-universal UX copywriting and style guidelines and examples to reference while designing and building products and interfaces.

What’s a design that doesn’t excite or arouse interest in users? You’d say creating anything that doesn’t evoke human emotion is futile…

How to write like a content designer — and why it matters.

How to spot miscommunication and how to become a better communicator

There are sixteen stories you need to master as a PM. Let’s talk about them so you can master the art.

Disagreements can save time and energy by preventing critical mistakes and course correcting before it’s too late

I had 50 painfully uncomfortable conversations with strangers in NYC to practice being assertive under pressure. Here’s what I learned.

We can use the sense-making features and logic of “storytelling” in product discovery and delivery to test ideas and decisions.

Taking a diplomatic approach to presenting negative research findings is essential.

Instead of engaging in healthy dialogue when it matters most, we often engage in our worst behaviour.

It may have changed in the past decade, but blogging isn't dead. It's just time to revive it a little. Old-school, unpretentious blogs are the answer.

And yes, Google made me do it.

Zalando blog writer, Deanne B, shares her perspective on the storytelling wisdom we can apply to the craft of product design.

Many believe that if you write fast, you will deliver poor results. Can we think of ways to deliver high-quality writing at work that…

Designers often overshare when it’s not in their best interests to

A quick way to make use of “people don’t read, they scan’”