Sherry Arnstein's Ladder of Citizen Participation is one of the most influential models in the field of democratic public participation.
Proposed by Sherry Arnstein in 1969, the Ladder of Citizen Participation is one of the most widely referenced and influential models in the field of democratic public participation.
Arnstein’s penetrating, no-nonsense, even pugnacious analysis advanced a central argument that remains as relevant today as it was in 1969: citizen participation in democratic processes, if it is to be considered “participation” in any genuine or practice sense, requires the redistribution of power.
when the have-nots define participation as redistribution of power, the American consensus on the fundamental principle explodes into many shades of outright racial, ethnic, ideological, and political opposition.
citizen participation is a categorical term for citizen power. It is the redistribution of power that enables the have-not citizens, presently excluded from the political and economic processes, to be deliberately included in the future.
manipulation occurs when public institutions, officials, or administrators mislead citizens into believing they are being given power in a process that has been intentionally manufactured to deny them power.
therapy occurs when public officials and administrators “assume that powerlessness is synonymous with mental illness,” and they create pseudo-participatory programs that attempt to convince citizens that they are the problem when in fact it’s established institutions and policies that are creating the problems for citizens.
informing “citizens of their rights, responsibilities, and options can be the most important first step toward legitimate citizen participation,” she also notes that “too frequently the emphasis is placed on a one-way flow of information—from officials to citizens—with no channel provided for feedback and no power for negotiation…meetings can also be turned into vehicles for one-way communication by the simple device of providing superficial information, discouraging questions, or giving irrelevant answers.”
when consultation processes “not combined with other modes of participation, this rung of the ladder is still a sham since it offers no assurance that citizen concerns and ideas will be taken into account. The most frequent methods used for consulting people are attitude surveys, neighborhood meetings, and public hearings.
placation occurs when citizens are granted a limited degree of influence in a process, but their participation is largely or entirely tokenistic: citizens are merely involved only to demonstrate that they were involved.
partnership occurs when public institutions, officials, or administrators allow citizens to negotiate better deals, veto decisions, share funding, or put forward requests that are at least partially fulfilled.
delegated power occurs when public institutions, officials, or administrators give up at least some degree of control, management, decision-making authority, or funding to citizens.
citizen control occurs, in Arnstein’s words, when “participants or residents can govern a program or an institution, be in full charge of policy and managerial aspects, and be able to negotiate the conditions under which ‘outsiders’ may change them.”