Practices and guides

How do we scope design projects to allow for new discoveries and inspiration to emerge? Use this guide to help you shape the framing of a Design Project.

What do we know (and not know) about ambiguity? Use this general slide deck as a visual reference library or to pair with different d.school ambiguity activities.

What is an objective way to help a team understand, evaluate and prioritize different characteristics related to a new idea? The design criteria canvas helps teams identify what must, should, could, a…

This guide describes a cycle through a human-centered design process. It focuses on the front-end of a project: Discover new opportunities, better understand those for whom you are designing, and deve…

We believe that navigating ambiguity is an essential ability in creative work. Our students face a world that is complex and in flux. Equipping students to navigate ambiguity is the most essential thing we do.

The Cognitive Edge methods have been created and used over many years of consulting work, many projects and across a very diverse set of industries and sectors, and are available…

In this guide, we examine the QA strategies of successful enterprise organizations and explore the key lessons that growing organizations can learn from each of them.

9 Best Practices for Using Slack to Stay on Track with Client Projects

Hey product people, got any DEEP thoughts? (I couldn't resist) via https://t.co/7HqKuLLGmYwhich was via https://t.co/0Iz6p5SkzU pic.twitter.com/bf4nQoowbz— christina r wodtke: the R is for radical focus (@cwodtke) August 17, 2022

How we transformed our Agile process to include research and design

Better usability with stakeholders = stronger product teams = more successful products over time

Humans are getting smarter at understanding how persuasion, influence and authority work. But when so much of the advice out there is focused on in-person meetings and conversations, how do we achieve those things from behind a screen? When we are in virtual meetings we lose natural cues and it can

Design research at scale requires ethics at scale

The Speculative Design Ethics Canvas evolved from a lot of interest I received during my research from designers who wanted a tool to help

The information architecture of ethics

Being an expert in interaction designing won't be enough for a product designer!

User research can be done at any point in the design cycle. This list of methods and activities can help you decide which to use when.

Understand similarities and differences among empathy maps, customer journey maps, experience maps, and service blueprints.

The synthesis phase of analyzing research can be complex, time-consuming, and fraught with bias. Here’s how to mitigate all of that.

As a behavioural designer and user researcher, I get to work on diverse design briefs ranging from UX & service design to helping…

For anyone curious or serious about conscious language. The latest observations, opinions, and style guides on conscious language—all in one place.

How to share UX research findings with stakeholders in a way that inspires action and allows research to have impact.

Cards for Humanity is a practical tool for inclusive design. Deal the cards to get a random person and their needs. Your challenge is the work out how to design for this person.

So you’ve got piles of data gathered from the inspiring empathy research activities you’ve undertaken, and you’re blankly staring at the data thinking, “Where to from here …?” and “What do I do with a...

a simple guide for synthesizing design research

Comprehensive instructions to customer journey mapping: definition and process, ROI, differences between 4 similar tools, mistakes and related templates.

This is the second of a two-part post, if you haven’t already please read Part One, Summarising the Interview. Once your research is complete and you’ve captured the main points from each activity…

We call the act of extracting the most important points from the notes taken in a Design Research activity ‘Downloading’. The goal is to filter out the less relevant things and keep the observations…

Every quarter, here at Redgate, we present a summarised readout of our user research and associated insights to the wider company. This…