IDC Study: Salesforce-Skilled, Certified Employees Show Dramatic Productivity IncreaseThe real impact of Trailhead, measured by IDCWant an agile and efficient workforce? Continuous learning is key.Certification creates more impactful..#Customer Service·customerrelationshipmanagement.blog·Dec 15, 2021IDC Study: Salesforce-Skilled, Certified Employees Show Dramatic Productivity Increase