Words To Avoid in Educational Writing | CSS-Tricks
I'm no English major, but as a writer and consumer of loads of educational (mostly tech) writing, I've come to notice a number of words and phrases that come
The problem with Frequently Asked Questions (FAQs) in documentation
Many tech writers have a heavy disdain for Frequently Asked Questions (FAQs) in documentation. At first this disdain seemed a bit unfounded and elitist to me, but now, after a recent project, I'm starting to understand the reasons for the disdain. All too often the FAQ format is abused by non-writers who want an easy way to write. The list of random questions grows with each incoming question until it's a ridiculous hodgepodge of information thrown together, with no larger story or narrative.