Success Case Method: Summary
Two-page summary of Brinkerhoff's Success Case Method for evaluating training programs
Common objections to telecommuting and how to respond to them. Good answers, but I wish citations were given rather than just "Statistics show..." or "Recent surveys have shown..." If you used these arguments, you'd need to do some additional research to back up the claims.
New link: http://talentmgt.com/articles/view/fielding_objections_to_telecommuting