A Capgemini study found that 75% of organizations believed themselves to be customer-centric. Only 30% of customers agreed. The numbers were even more stark for consumer products companies — 80%
User onboarding is a crucial process you can improve to increase activation, conversion, and retention. Here are the UserGuiding articles on user onboarding.
Net Promoter Score (NPS): The Complete Guide for SaaS
This handy guide teaches you everything you need to know about Net Promoter Score (NPS). Understand customer loyalty and make product improvements with NPS.