Dave's Library

Being heard at work has less to do with volume than strategy. And in the workplace, it'll have a huge impact on whether you’re seen as competent, get credit for the work you do, and are able to get your job done. Here are a bunch of practical tips to improve your chances of being heard at work without having to yell. For more, check out this HBR article: https://hbr.org/1995/09/the-power-of-talk-who-gets-heard-and-why And here’s our video on how to be a better listener: https://youtu.be/aDMtx5ivKK0 00:00 You don’t have to shout! 00:44 First, you need to listen 01:17 Lay the groundwork 02:33 Pay attention to your words 03:22 Dealing with heated situations 05:30 Change the tenor of the conversation 06:55 Watch body language 08:55 Side note for managers 009:41 Conclusion Produced by Amy Gallo, Jessica Gidal, and Scott LaPierre Video by Elie Honein Design by Alex Belser, and Karen Player Follow us: https://hbr.org/ https://www.linkedin.com/company/harvard-business-review/ https://www.facebook.com/HBR/ https://twitter.com/HarvardBiz https://www.instagram.com/harvard_business_review Sign up for Newsletters: https://hbr.org/email-newsletters #HarvardBusinessReview #YourCareer #Career #Job #Work #Business #Communication #Harvard #HarvardBusinessSchool Copyright © 2024 Harvard Business School Publishing. All rights reserved.