Divide Between CMOs and CEOs Is Growing, Research Finds
Chief executives say they understand what marketing chiefs do. Not all CMOs agree.
As Customer Problems Hit a Record High, More People Seek ‘Revenge’
The latest edition of a long-running survey finds that the share of customers who say they had a service or product problem has doubled since the 1970s.
To Get Employees to Empathize with Customers, Make Them Think Like Customers
Games and simulations can help.
Simon Sinek Says If Leaders Fail to Do This, Customers and Companies Will Suffer | Inc.com
The best-selling author of 'Start With Why' and 'Leaders Eat Last' ends the argument on what makes a great leader.
Four Ways to Reinvent Service Delivery
How to create more value for your customers and you
Don’t Just Talk To Customers, Get Them To Do Something
Successful innovation results from the combination of great ideas with sustainably profitable business models. At the heart of a…
After the hiccup | Seth's Blog
Most customer relationships don't stumble because something went wrong. Your best customers know that mistakes happen. It's what happens next that can cripple the relationship. How we rec…
Elon Musk Takes Customer Complaint on Twitter From Idea to Execution in 6 Days | Inc.com
Attention, business leaders: This is how it's done.
A single trick to win more customers without doing more work
I want to share with you a single trick that will help you win more customers without adding more tasks to your already busy schedule.
What Exactly Is The Future of Customer Service? - PureMatter
What Is Good Customer Service? Here’s What Customers Think.
Why Customer Complaints are a Valuable Business Asset | Rainmaker.FM
Yes!, please and thank you
Shadows and light
Stupid is the brand killer
Please, go away
The Effect of Requests for Positive Evaluations on Customer Satisfaction Ratings - Jones - 2014 - Psychology & Marketing - Wiley Online Library
People aren't paying for your time. They're paying for theirs.
Chris Lema writes for the WordPress community, one of the most popular website platforms. People pay him for his consulting time. Or do they? In this article, Chris reminds a lot of us who get hired to provide advice, coaching, or consulting to clients that people aren't really paying for our time. They are paying for theirs.