Sometimes the best way to create buy-in is to move away from driving for a "yes." Chris Voss shares the communication skills of how to create buy-in using "no".

Our confirmation bias kicks in, causing us to seek out evidence to prove what we already believe.

Powerful people who engaged in abusive behavior directed at employees paid the price later with lowered well-being.

A life spent dutifully responding to emails is a dull one indeed. And “wasted” time is, in fact, highly fulfilling and necessary.

Mission Statement (What You Do): A one-sentence statement describing the reason an org exists, used to guide decisions, priorities, and actions.

This column is part of Globe Careers’ Leadership Lab series, where executives and experts share their views and advice about leadership and management. Follow us at @Globe_Careers Find all Leadership Lab stories at tgam.ca/leadershiplab.

So many people think this is the best route. It isn't.

Growing up in New Zealand, where there are twenty times as many sheep as people, Sarah Robb O’Hagan wanted to be a veterinarian. When poor grades in science crushed that dream, she decided to see the world.

It’s at least as essential as criticism.

After my husband’s death, I set out to learn everything I could about how kids persevere through adversity.

In order to move forward, the airline must consider these fundamental questions.

Bezos plans to keep his 300,000-employee company running like a startup by making faster decisions.

Naming them is an important first step.

It takes a concentrated effort, but it’s good for the organization.

Being comfortable is also dangerous. That’s when we start to plateau — and that’s when we need to find our next challenge.

A new book says focusing intensely without distractions on a cognitively demanding task leads to peak productivity.

Learn how Amazon works backwards from the customer, rather than starting with an idea for a product

One of the biggest challenges leading a group of developers is keeping the team updated on everything that I can see. As time flies by in meeting after meeting it is easy to forget that I am the eyes and ears for those on my team. Until recently I had

Date night is so last year. What you ought to want is a meeting night. It may not be the sexiest concept, but listen up: This couple swears it's the way to guarantee true happiness, long term.

We assume that creativity and innovation belong to the young. We’re wrong.

What is artificial intelligence? Is it really any different than technology? In my estimation machine learning is truly something new, and the effects on society will be significant.