The term is used too often to describe people with whom we disagree or who disappoint us, a psychiatrist argues.

Sure, you could just argue with them. But if you have to work together, here are more productive ways for everyone to win. 00:00 Let me guess: you argue with...

We all have to deal with irrational people. How can we bring them back to sanity and have fewer arguments? Here's what experts advise...

When you’re at your wit’s end with a challenging colleague and it feels like you’ve tried everything, well-meaning friends and coworkers may tell you to “just ignore it” or to “suck it up” and move on with your life. But suppressing our emotions rarely helps. In this piece, the author outlines four tactics that are tempting to try — but often backfire — when dealing with a difficult colleague. Another one to avoid: waiting to see if your difficult colleague will just leave on their own. Your dream that they’ll walk out the door may come true, but there’s no guarantee that the culture will shift or that you’ll get along with their replacement. Ultimately you’re better off trying to create a workable situation with your colleague now. And remember: even small improvements can make a big difference.

Interpersonal conflicts are common in the workplace, and it’s easy to get caught up in them. But that can lead to reduced creativity, slower and worse decision-making, and even fatal mistakes. So how can we return to our best selves? Having studied conflict management and resolution over the past several years, the author outlines seven principles to help you work more effectively with difficult colleagues: (1) Understand that your perspective is not the only one possible. (2) Be aware of and question any unconscious biases you may be harboring. (3) View the conflict not as me-versus-them but as a problem to be jointly solved. (4) Understand what outcome you’re aiming for. (5) Be very judicious in discussing the issue with others. (6) Experiment with behavior change to find out what will improve the situation. (7) Make sure to stay curious about the other person and how you can more effectively work together.

Defuse difficult conversations with language that's both assertive and affirming.

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Neil Green

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I was the nice guy who finished last. It was my first week selling advertisements, and although my clients had a 95% renewal rate I failed to bring in any revenue.