What Good Feedback Really Looks Like
Feedback — both positive and negative — is essential to helping managers enhance their best qualities and address their worst so they can excel at leading. Strengths-based development can, unfortunately, lull people into believing there are no areas in which they need to improve. So instead of encouraging people to avoid negative feedback, we should focus on how to deliver it in ways that minimize the fight-or-flight response. One approach is called Situation-Behavior-Impact (SBI). Feedback providers first note the time and place in which a behavior occurred. Then they describe the behavior — what they saw and heard. The final step is to describe the impact the behavior had in terms of the feedback providers’ thoughts, feelings or actions.
Feedforward: Coaching For Behavioral Change
The Coaching for Behavioral Change process has been used around the world with great success by internal and external coaches. Follow the steps in this series and leaders will almost always achieve positive behavioral change.
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How Leaders Can Get the Feedback They Need to Grow
When things are uncertain, it can feel comforting to avoid difficult feedback. But creating stability for your team — and success for your organization — depends on your ability to learn what needs to change. Burying your head in the sand is never the safe thing to do. A culture of ruinous empathy or false harmony is not the path to success. Instead, invite criticism from your team. This is awkward at best and can be a difficult emotional journey, so the authors present six tips for how to successfully solicit Radical Candor from your employees.
Abrasive Leaders:Five Mistakes you’ve Made in Managing Them
Here’s a fundamental truth: Abrasive leadership is tolerated - even rewarded – almost everywhere. And chances are that in the course of your career as a senior leader (or HR professional supporting senior leaders), you too may have allowed it to happen on your watch.