The Most Important Four Words a Leader Can Say - Daniel Coyle
Avoid Asking Why, And What Good Leaders Say Instead
Leaders avoid asking "why?" as it puts people on the defensive and often comes from a place of judging, not from a place of curiosity. Instead leaders say "tell me more..."
Great CEOs See the Importance of Being Understood
It’s not about what you say; it’s about what they hear.
Leadership Nudge 136 - How Sure Are You? - YouTube
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Russell Crowe Can Say This, But You Shouldn't
"Are you sure?" is a simple easy phrase but it provokes our people into a binary yes or no. Better to ask "How sure are you?" and invite a probabilistic response.
If You Want to Be the Boss, Say “We” Not “I” - HBR
A new study shows that pronouns are small, but potent, signals.