Change the word “they” to “we” when referring to anyone within your organization. This change in language helps create a team mindset. Hey, so I just got back from this cross-country bike ride. And I stayed in a whole bunch of different hotels. And when I would check in, I would listen for “they.” And...

Have you ever wished you could eradicate the ums and ahs right out of your conversation and especially your public presentations? Turns out those verbal fillers may play an important role in establishing trust, according to this Slate magazine article by Michael Erard: “…’uh’ and ‘um’ don’t deserve