Switching from a crowded email inbox to a more organized system for customer... — Micro Matt
erything is powered by our Discourse forum. Write.as users get a certain email address to send to, based on their support level. Those emails show up in different Discourse group inboxes. The high-priority group also pings my personal email, just so I don’t forget it’s there. But the low-priority group won’t ever disturb me — I have to visit that inbox to see messages there. When my email hour starts, first I v...