Microsoft Dynamics 365 Customer Voice Phishing Scam
Overview: Check Point researchers have identified a new phishing campaign that exploits Microsoft’s “Dynamics 365 Customer Voice,” a customer relationship Overview: Check Point researchers have identified a new phishing campaign that exploits Microsoft’s “Dynamics 365 Customer Voice,” a customer relationship management software product. It’s often used to record customer calls, monitor customer reviews, share surveys and track feedback. Microsoft 365 is used by over 2 million organizations worldwide. At least 500,000 organizations use Dynamics 365 Customer Voice, including 97% of Fortune 500 companies. In this campaign, cyber criminals send business files and invoices from compromised accounts, and include fake Dynamics 365 Customer Voice links. The email configuration looks legitimate and easily tricks email recipients into taking the bait. As part of this campaign, cyber criminals have deployed over 3,370 emails, with content reaching employees of over 350 organizations, the majority of which are American. More than a million different mailboxes were targeted. Affected entities include well-established community betterment groups, colleges and universities, news outlets, a prominent health information group, and organizations that promote arts and culture, among others.
