Tracking Unauthorized Access to Okta's Support System
Okta Security has identified adversarial activity that leveraged access to a stolen credential to access Okta's support case management system. The threat actor was able to view files uploaded by certain Okta customers as part of recent support cases. It should be noted that the Okta support case management system is separate from the production Okta service, which is fully operational and has not been impacted. In addition, the Auth0/CIC case management system is not impacted by this incident.
We detected suspicious activity on our Okta instance that we use to manage our employee-facing apps. We immediately terminated the activity, investigated, and found no compromise of user data or other sensitive systems, either employee-facing or user-facing.
How Cloudflare mitigated yet another Okta compromise
On Wednesday, October 18, 2023, we discovered attacks on our system that we were able to trace back to Okta. We have verified that no Cloudflare customer information or systems were impacted by this event because of our rapid response.