M&S stops online orders and issues refunds after cyber attack
The firm has stopped taking orders on its website and apps, including for food and clothes. Marks & Spencer (M&S) says it has stopped taking online orders as the company struggles to recover from a cyber attack. Customers began reporting problems last weekend, and on Tuesday the retailer confirmed it was facing a "cyber incident". Now, M&S has entirely paused orders on its website and apps - including for food deliveries and clothes - and says it will refund orders placed by customers on Friday. The firm's shares fell by 5% following the announcement, before recovering. Online orders remained paused on Saturday morning. "We are truly sorry for this inconvenience," the retailer wrote in a post on X. "Our experienced team - supported by leading cyber experts - is working extremely hard to restart online and app shopping. "We are incredibly grateful to our customers, colleagues and partners for their understanding and support."