2022 Findings from the Diary of Consumer Payment Choice – Cash
The 2022 Diary of Consumer Payment Choice finds that the COVID-19 pandemic has continued to affect the way U.S. consumers use and hold cash. The share of payments made in cash dropped sharply from 2019 to 2020 and then increased slightly in 2021, implying that cash use hit its lowest point in the first pandemic year. In contrast to cash use, consumers’ cash holdings remained elevated in 2021 when compared to 2019 and prior years, indicating that consumers continued to demand cash in the uncertain environment of the pandemic’s second year. These are some of the prominent findings from the most recent consumer survey conducted by Federal Reserve Financial Services.