Strong Men and Strong Machines
Even more than a flesh-and-blood bureaucracy, Wiener understood, an inscrutable bureaucracy-in-a-box, issuing decisions and edicts with superhuman speed and certainty, could all too easily be put to totalitarian ends. The box might seem autonomous, its outputs immaculate, but it would always serve its masters. It would always be an instrument of power. “The modern man, and especially the modern American, however much ‘know-how’ he may have, has very little ‘know-what,’” Wiener wrote. “He will accept the superior dexterity of the machine-made decisions without too much inquiry as to the motives and principles behind these.”