“Crossing the chasm” is a popular concept for almost all new products/startups, and is a useful lens for entrepreneurs to view the theory of innovation. The concept was first coined in the popular book title of the same name, which …
But once the chasm is crossed, hallelujah! — those product-market fit issues are solved and the challenge now is to just keep up with demand. Because once you cross the chasm, your company goes from a difficult “push-based market” to one that is “pull-based”, where customers are naturally drawn in.
Moreover, given how fast technology is changing, more startups are spending more time in the chasm… and they may never exit. And guess what? That’s ok.
All of the above means startups will face fierce and changing competition well into IPO territory, given the size of the markets relative to the size of a startup. But the whole point of this post is to argue that companies can still be successful despite never crossing the chasm, including IPO and beyond.
It’s simply a fallacy to believe that in all cases a market matures and starts to “pull” a product rather than requiring a continued “push” from the startup.
Whatever the reason, a product in these markets won’t be become repeatably “easy” to sell until well after it has reached hundreds of millions of dollars in sales. If you have such a product, that’s ok. In these situations, I generally recommend leaning into services. If the product is difficult to insert, you can reduce that friction by making the work to insert the product a core competency of your startup. While margins will be impacted, and sales cycles are likely to remain long, you’ll have more control of your destiny this way. If you’re lucky, over time as the market and partner ecosystem matures, you may be able to offload the integration work to a partner.
You know you’re in a hard, sometimes un-crossable market when it takes a lot of effort to build a business based on the ideal buyer for your product. In my experience, the two most common examples of these are: (1) non-“tech” verticals and (2) tech selling to struggling industries.
Every time I see a startup whose primary logos come from struggling sectors, I immediately recognize that they’re going to have a harder time going to market — their customer base is under duress. Even with a compelling product that has strong ROI for those customers, the churn of a buyer undergoing disruption will be reflected in the numbers. Budgets dry up, champions leave their jobs, projects are canceled, and so on. The hardest part for founders to to accept here is that all this can happen independent of how well a startup executes on its go to market in those markets.
It’s great if an enterprise startup manages to find product-market fit and ends up with a repeatable sales model in a large market, getting to a point where the market pulls them (and not the other way around). In that case, scaling fast is everything.
Why bother then? Because it is always possible to fight your way to success, to have a shot at building something great. Most enterprise companies are built brick by (often miserable) brick. As my former board member and now partner Ben Horowitz once said it best, “There is always another move”.