Building effective FAQ with Knowledge Bases, BERT and Sentence Clustering
quality knowledge and expertise. Modern organizations expose their knowledge with conversational interfaces such as bots and expert systems so customers, partners, and employees will have immediate access to the knowledge that drives success. We, data scientists and engineers, are responsible to make that happens. We need to answer a simple question: How do you represent business knowledge so it is easy and simple to consume? There are many approaches and possible strategies for exposing knowledge. in this article I want to dig into the good old Frequently Asked Questions system and discuss how to implement it with the latest AI technologies.In the prehistoric era, websites used to have this one FAQ page with a long and tedious list of useless questions. Only real optimists would ever search this list to find a possible remedy for an issue they face. Those years are gone. Today modern web sites have an integrated bot that user
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