Business Management

Business Roundtable is recognized as a leading, authoritative voice on effective corporate governance. Through our Principles of Corporate Governance ,…

Join Rachel Botsman for an in-depth discussion in this video, The power of trust, part of Why Trust Matters with Rachel Botsman.

Access expert insights and perspectives on topical sustainability issues through the KPMG Global Sustainability Institute.

The reason people don't trust you is probably much closer to home, says public relations veteran and author Robert Phillips.

The Trust Delusion project, launched at the start of 2020, explores why business leaders and politicians consistently speak about “trust” in a way that appears significantly detached from the lived experience of employees, customers and citizens/ voters. What matters to “us” is not what apparently pre-occupies “them”. More in this article in Management Today. With […]

Honesty. Competence. Shared Purpose. Shared Value. Welcome to the second in the series of The Trust Delusion podcasts. The project, running across 2020, explores how businesses can earn trust authentically and legitimately – busting many myths (and exposing some dodgy data) along the way. Added context, poignancy and urgency is provided by the COVID-19 crisis and […]

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The 4P's marketing framework has been widely used since the 1960's after being formulated by E. Jerome McCarthy. But other than academic thought exercises, it has not been practical, and is more irrelevant than ever in the modern world. Here's why.

Most people won’t even think to tell the truth at work. In a society that seems to laud honesty, why is it so rare?

Now is a good time for many CPG brands to shift marketing focus from product promotion to brand focused trust messages to reassure Canadian shoppers and build deeper connections.

A customer centric company is more than a company that offers great customer service. This post provides tips on how to create a customer centric strategy.

It’s not a one-way conversation anymore.

The Future Does Not Fit in the Containers of the Past. Edition 22.

Listen to as many people as soon as you can.

We've all got customers, don't we? External customers to which we are selling our goods and services... Internal customers with whom we ...

CX champions often face challenges if they start new initiatives around customer services. It often isn’t as easy to see the value of customer experience as i