Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand S
Rising costs and Wall Street’s focus away from last year’s tax-fueled earnings boosts have investors and CEOs concerned about a slowdown in corporate growth. Brand Keys 24th annual Customer Loyalty Engagement Index® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy (brandkeys.com) has definitively identified “loyalty” as a profit-generator for brands that know how to create it and market it. That, in and of itself, is difficult enough for most brands. But growing concerns regarding privacy and data security have reached a tipping point, drive...