Business Management

Business Management

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Why customer trust is more vital to brand survival than it's ever been - CM
Why customer trust is more vital to brand survival than it's ever been - CM
Customer trust is not only vital in an environment where customer expectations are increasing daily and competition is fierce, it is a brand differentiator that could make or break a business. You only have to look at the recent scandals around Facebook or the Australian Banks to see this happening.
Why customer trust is more vital to brand survival than it's ever been - CM
NeedScope
NeedScope
Define, build and manage strong, differentiated brands for growth with NeedScope’s unique, extensively validated framework.
NeedScope
Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand S
Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand S
Rising costs and Wall Street’s focus away from last year’s tax-fueled earnings boosts have investors and CEOs concerned about a slowdown in corporate growth. Brand Keys 24th annual Customer Loyalty Engagement Index® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy (brandkeys.com) has definitively identified “loyalty” as a profit-generator for brands that know how to create it and market it. That, in and of itself, is difficult enough for most brands. But growing concerns regarding privacy and data security have reached a tipping point, drive...
Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand S
The difference between the three most popular rankings of the world’s most
The difference between the three most popular rankings of the world’s most
There are several companies producing annual rankings of the world’s most valuable brands. However, only three currently matter: “Best Global Brands” by Interbrand (a brand consultancy), “BrandZ Top 100 Most Valuable Global Brands” by Millward Brown (a research agency) and “Global 500” by Brand Finance (a valuation company). In the last few years, it has […]
The difference between the three most popular rankings of the world’s most
Brand Trust Is Becoming More Important: Here Are Some Key Stats And Themes
Brand Trust Is Becoming More Important: Here Are Some Key Stats And Themes
As the wealth gap between affluent Americans and the rest widens, one-third (33%) of American consumers say trusting a brand is important because they are struggling financially and cannot afford to waste any money on a bad purchase. That figure comes from the latest research [pdf] by Edelman on brand trust, which surveyed 16,000 consumers… Read More »
Brand Trust Is Becoming More Important: Here Are Some Key Stats And Themes