ITSM.tools: Why Continual Improvement in ITSM is More Important Than You Think (2019)
Digital Strategy
Improving and Optimizing
Transformation metrics: Defining success (2019)
Strategy Execution
Financial Brand: Culture Is Key to Digital Transformation Success In Banking, Not Technology (2019)
Transformation Leadership
MIT Sloan Management Review: Strategy, not Technology, Drives Digital Transformation (2015)
IT Business Edge - Cognitive Clouds: Gaining a Competitive Advantage (2015)
Sourcing