Inc.com - Intuitive Machines Offers a Masterclass in Problem Solving While Landing a Spacecraft on the Moon (2024)
Service Management
ITSM.Tools - ITSM Trends for 2024 – What Our Latest Industry Poll Says (2024)
ITSM.tools - ITSM Advice for 2024 (2024)
CBR: How DevOps is changing business and moving companies towards a cloud-first strategy (2020)
"Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses)" (2019)
IT Revolution: Announcing The (Delicate) Art of Bureaucracy (2020)
16 - 10 - 2020 | Mark Schwartz | IT Revolution
ITSM.tools: Knowing the Signs of Potentially Bad ITSM Advice (2020)
15 - 10 - 2020 | Stephen Mann | ITSM Tools
ITSM.tools: 4 Predictions That Will Impact Your ITSM Strategy (2021)
How are your organization’s service management strategies looking? In my experience, planning for the future has never been easy, with this applying to your organization’s IT service management (ITSM) and wider service managem… https://ift.tt/3y9Y24m
ITSM.Tools: The State of IT Self-Service in 2021 (2021)
MIT Technology Review - In the experience economy, systems of experience take center stage
CIO Watercooler: Sim-Sala-Bim! Culture change. (Paul Wilkinson) (2021)
The Guardian: A day in the life of (almost) every vending machine in the world (2022)
App Developer Magazine: The halo will fall from DevOps in 2023 (2023)
McKinsey: Myth busters: Unexpected insights on contact centers (2023)
What do customers really want from their contact centers? Myths about the importance of elements such as speed of answer and channel preference are shaping contact center and service strategy but leading to dissatisfied consum… https://ift.tt/ysbUWoD
ITSM Professor: Misunderstood and Misused - A Rant About Problem Management (2023)
Joe the IT Guy - XLA Confusion: Dont Delay to Improve Their Business Impact (2023)
ITSM.Tools - itSMF UK 2023 Conference Recap (2023)
Idwell: The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical (2019)
12 - 12 - 2019 | Paul Leenards | Idwell
Idwell: The 7 guiding principles of ITIL4 – principle 5 Think and work holistically (2019)
09 - 12 - 2019 | Paul Leenards | Idwell
Idwell: The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility (2019)
27 - 11 - 2019 | Paul Leenards | Idwell
Idwell: The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback (2019)
25 - 11 - 2019 | Paul Leenards | Idwell
Idwell: The 7 guiding principles of ITIL4 – principle 2 Start where you are (2019)
12 - 11 - 2019 | Paul Leenards | Idwell
Idwell: The 7 guiding principles of ITIL4 - principle 1 Focus on Value (2019)
06 - 11 - 2019 | Paul Leenards | Idwell
Purple Griffon: ITIL® vs. DevOps! 25 Influential Expert Insights (2020)
11 - 06 - 2020 | Steve Lawless | Purple Griffon
ITSM.tools: ITIL 4 Adoption – Where Are We Right Now? (2020)
ITSMF Czech Republic: Paul Wilkinson´s Blog on the Conference EN/CZ (2020)
ITSM.Tools: How ITIL 4 Enhances Interoperability with Other Practices Such as DevOps (2020)
In February 2019, ITIL 4 was released to meet the need for the IT service management (ITSM) guidance to better reflect the needs of recent IT trends such as digital transformation, agility, cloud computing, DevOps, and Lean. v… https://ift.tt/2T5ay2h
ITSM.tools: ITSM in 2020: Five Trends to Watch (2020)
ITSM.Tools: The Similarities and Differences between ITIL 4 and VeriSM (2020)
ITSM.tools: Deeper Insight into the Current State of ITIL 4 Adoption (2020)
14 - 08 - 2020 | Stephen Mann | ITSM.Tools