ServiceNow Bets Big on IT Workflow and AI Innovation (2024)
Service Management
Decoding AI in ITSM: Actionable insights for IT leaders in 2024 (2024)
Massive IT outage spotlights major vulnerabilities in the global information ecosystem
Navigating the Complex Landscape of IT Service Delivery in a Rapidly Changing World (2023)
API Service Delivery Process: 5 Key Considerations (2024)
Massive internet outage hits websites including Amazon, gov.uk and Guardian (2021)
ITSM concerns when integrating new AI services (2024)
Revolutionizing Service Excellence: Unlocking the Future of IT Management with ITIL IV (2024)
Intuitive Machines Offers a Masterclass in Problem Solving While Landing a Spacecraft on the Moon (2024)
ITSM Trends for 2024 – What Our Latest Industry Poll Says (2024)
ITSM Advice for 2024 (2024)
How DevOps is changing business and moving companies towards a cloud-first strategy (2020)
"Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses)" (2019)
Announcing The (Delicate) Art of Bureaucracy (2020)
Knowing the Signs of Potentially Bad ITSM Advice (2020)
4 Predictions That Will Impact Your ITSM Strategy (2021)
The State of IT Self-Service in 2021 (2021)
In the experience economy, systems of experience take center stage (2021)
Sim-Sala-Bim! Culture change. (Paul Wilkinson) (2021)
A day in the life of (almost) every vending machine in the world (2022)
The halo will fall from DevOps in 2023 (2023)
Myth busters: Unexpected insights on contact centers (2023)
Misunderstood and Misused - A Rant About Problem Management (2023)
XLA Confusion: Dont Delay to Improve Their Business Impact (2023)
itSMF UK 2023 Conference Recap (2023)
The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical (2019)
The 7 guiding principles of ITIL4 – principle 5 Think and work holistically (2019)
The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility (2019)
The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback (2019)
The 7 guiding principles of ITIL4 – principle 2 Start where you are (2019)