ServiceNow Bets Big on IT Workflow and AI Innovation (2024)·itprotoday.com·Jan 27, 2024ServiceNow Bets Big on IT Workflow and AI Innovation (2024)
Decoding AI in ITSM: Actionable insights for IT leaders in 2024 (2024)#Servicedesk Institute·servicedeskinstitute.com·Jan 27, 2024Decoding AI in ITSM: Actionable insights for IT leaders in 2024 (2024)
Massive IT outage spotlights major vulnerabilities in the global information ecosystem#The Conversation#IDW_STR_IAO#IDW_SOC_ROB·theconversation.com·Jul 21, 2024Massive IT outage spotlights major vulnerabilities in the global information ecosystem
Navigating the Complex Landscape of IT Service Delivery in a Rapidly Changing World (2023)#ITSM.Tools·itsm.tools·Dec 19, 2023Navigating the Complex Landscape of IT Service Delivery in a Rapidly Changing World (2023)
API Service Delivery Process: 5 Key Considerations (2024)#ITSM.Tools·itsm.tools·Oct 10, 2024API Service Delivery Process: 5 Key Considerations (2024)
Massive internet outage hits websites including Amazon, gov.uk and Guardian (2021)#The Guardian·theguardian.com·Jun 8, 2021Massive internet outage hits websites including Amazon, gov.uk and Guardian (2021)
ITSM concerns when integrating new AI services (2024)#IDW_FUT_DAS#IDW_SOC_IAI#IDW_STR_SEC#IDW_ORG_SBR·helpnetsecurity.com·Aug 6, 2024ITSM concerns when integrating new AI services (2024)
Revolutionizing Service Excellence: Unlocking the Future of IT Management with ITIL IV (2024)·techloy.com·Jun 5, 2024Revolutionizing Service Excellence: Unlocking the Future of IT Management with ITIL IV (2024)
Intuitive Machines Offers a Masterclass in Problem Solving While Landing a Spacecraft on the Moon (2024)#IDW_SOC_ROB·inc.com·Feb 24, 2024Intuitive Machines Offers a Masterclass in Problem Solving While Landing a Spacecraft on the Moon (2024)
ITSM Trends for 2024 – What Our Latest Industry Poll Says (2024)·itsm.tools·Feb 1, 2024ITSM Trends for 2024 – What Our Latest Industry Poll Says (2024)
How DevOps is changing business and moving companies towards a cloud-first strategy (2020)#CBR#IDW_FUT_CCO·cbronline.com·Feb 16, 2020How DevOps is changing business and moving companies towards a cloud-first strategy (2020)
"Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses)" (2019)#IDW_FUT_ROB·journals.sagepub.com·Feb 3, 2020"Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses)" (2019)
Announcing The (Delicate) Art of Bureaucracy (2020)#IT Revolution#AWS·itrevolution.com·Oct 16, 2020Announcing The (Delicate) Art of Bureaucracy (2020)
Knowing the Signs of Potentially Bad ITSM Advice (2020)#ITSM.Tools·itsm.tools·Oct 16, 2020Knowing the Signs of Potentially Bad ITSM Advice (2020)
4 Predictions That Will Impact Your ITSM Strategy (2021)#ITSM.Tools·itsm.tools·Aug 23, 20214 Predictions That Will Impact Your ITSM Strategy (2021)
The State of IT Self-Service in 2021 (2021)#ITSM.Tools·itsm.tools·Oct 6, 2021The State of IT Self-Service in 2021 (2021)
In the experience economy, systems of experience take center stage (2021)#ID_EN#MIT Technology Review·technologyreview.com·Dec 11, 2021In the experience economy, systems of experience take center stage (2021)
Sim-Sala-Bim! Culture change. (Paul Wilkinson) (2021)#Paul Wilkinson·ciowatercooler.co.uk·Jan 21, 2022Sim-Sala-Bim! Culture change. (Paul Wilkinson) (2021)
A day in the life of (almost) every vending machine in the world (2022)#the guardian·theguardian.com·Apr 14, 2022A day in the life of (almost) every vending machine in the world (2022)
The halo will fall from DevOps in 2023 (2023)·appdevelopermagazine.com·Jan 15, 2023The halo will fall from DevOps in 2023 (2023)
Myth busters: Unexpected insights on contact centers (2023)#McKinsey·mckinsey.com·Jan 21, 2023Myth busters: Unexpected insights on contact centers (2023)
Misunderstood and Misused - A Rant About Problem Management (2023)·itsmprofessor.net·Mar 18, 2023Misunderstood and Misused - A Rant About Problem Management (2023)
XLA Confusion: Dont Delay to Improve Their Business Impact (2023)·joetheitguy.com·Jan 3, 2024XLA Confusion: Dont Delay to Improve Their Business Impact (2023)
The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical (2019)#Idwell#Paul Leenards·idwell.eu·Aug 26, 2020The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical (2019)
The 7 guiding principles of ITIL4 – principle 5 Think and work holistically (2019)#Idwell#Paul Leenards·idwell.eu·Aug 26, 2020The 7 guiding principles of ITIL4 – principle 5 Think and work holistically (2019)
The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility (2019)#Idwell#Paul Leenards·idwell.eu·Aug 26, 2020The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility (2019)
The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback (2019)#Idwell#Paul Leenards·idwell.eu·Aug 26, 2020The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback (2019)
The 7 guiding principles of ITIL4 – principle 2 Start where you are (2019)#Idwell#Paul Leenards·idwell.eu·Aug 26, 2020The 7 guiding principles of ITIL4 – principle 2 Start where you are (2019)
