“@anildash @KristyT I don't even think this is really about whether an org is good or bad. I see this as human nature. People who proclaim themselves vividly as X get *really* defensive when called out on not behaving true to X”

“...but if I could smile at a person in the real world in a way that would radically increase the likelihood that others would smile at that person, too, then I’d be doing that all day long.”