Assume your company is going to be around for 25 years, and treat the first few years accordingly. In other words, give yourselves room to change and grow, and take the lessons you learn during the next few years to heart. If something isn’t working for you, be honest with yourselves and your clients. If something is working well, keep doubling down on it until it doesn’t.

The phrase doesn’t really refer to the internet; it refers to a place, but not one that exists in any substantive way, concretely or even conceptually. Instead, it uses “offline” as a metaphor for a place that is simply Not Here. ​ while also providing a catch-all that allows one to blame technology for the annoying tendencies of its users.

Slack is where work flows. It’s where the people you need, the information you share and the tools you use come together to get things done.

“24/7 reachability also hurts good docs practices. When people couldn’t get ahold of each other at all hours orgs had to design for redundancy, i.e. write things down such that they could be understood by someone else. But there’s a whole generation of workers and even companies that never experienced that.”