“We don’t need a new web browser,” Miller said. “We need a new successor to the web browser.” “You can’t just think really hard and design the best web browser,” Parrott said. “You have to feel it and put it in front of people and get them to react to it.” The risk of this approach is that The Browser Company could become an R & D shop, full of interesting ideas but unable to build a browser that anyone actually uses.

Examining the question: "Do we really need a new browser?"

I’m experimenting with the idea of giving a monthly update of how I’m doing and what I’m up to. Let’s see if it sticks! And if it doesn’t, then at least you’ve got a snapshot of January 2021. I worry that I do not have the writing skills to convey what I want to convey to a potentially infinite audience. When I speak candidly, I also want to be empathetic and fair. I’m confident I can do that when speaking to individuals because I can adjust to the audience – is this a friend from college? A student looking for advice? Another woman leader in tech who knows? What parts do I need to explain carefully, what parts can I wave off with shorthand language? It’s simpler in small groups. and how sometimes it’s not that they’re being a jerk to me, or vice versa; but we’re operating under different value systems. I’m thinking a lot about something my friend called “toxic positivity,” similar to ruinous empathy – an environment where if one tries to have difficult conversations, it’s viewed as being a bad actor. Conversations around e.g. a strategy not working, someone not having the right skillset for the task at hand, or needing to let people go, etc. being viewed as being vicious, rather than something necessary (and to be done with empathy and care). How unintentional toxicity can come from a person simply being in the wrong role, even when their intentions are pure.