Product

The Overlap #9

Roadmaps that include UX work can have 3 scopes: product, field, and specialty. Understanding these and their benefits can focus your process, effort, and goals.

Browse techniques, frameworks and artifacts to help solve for your product.

Learn the only one Customer success Metric created by Pete Kazanjy you need at your B2B SaaS company.

I’ve been meaning to write this article for many years, but since it’s mainly historical in nature there have always been more pressing topics. But every so often someone will reach out because they’re trying to track down the origin of the term, and during this pandemic, for whatever reason, I’ve been getting this question […]

During these work-from-home times, I’ve been doing a lot of video-based AMA’s (Ask Me Anything). It gives me a break from my writing, and I enjoy the questions. Every so often I get a question that really makes me think, and that happened recently, and is the subject of this article. I had just answered […]

You got the go ahead to hire some in-house designers. That’s great news! Up until now you’ve been relying on an external agency for the majority of your design work and this is going to enable you to create a team that is much more responsive and predictable. Your next task is to define the […]

What makes a successful working relationship between two team members? A few things that come to mind are empathy, having a common goal and excellent communication. These traits are important when thinking about those who use your product, but also with the working relationship between

There has never been more interest in becoming a product manager. There has also never been so many strong and helpful voices that can help these aspiring product managers (at the end of this article I’ll share several of my favorites). However, there has also never been so much noise and nonsense written about product […]