Exit, Voice, Loyalty, Neglect: Why People Leave, Stay, or Try to Burn It All Down
When someone is dissatisfied with a product, group, or relationship, how do they remedy that dissatisfaction? A German economist and political scientist, Albert Hirschman, laid out a theory of how people respond to dissatisfaction in his influential treatise Exit, Voice, Loyalty: Responses to Decline in Firms, Organizations, and States. Hirschman observed that people who find themselves […]