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Windows 8 was an massive leap forward and an even bigger failure: it was the Metro UI that everyone loved to hate. But was it really the UI or the fact that it was a radical break from the establis…
Jumbo Supermarkets and PostNl Featured as Pioneers in Journey-Centric Design Operations
This report spotlights the innovative work done by two Netherlands-based organizations to upgrade customers' service experiences and deliver better business outcomes.
Last time, I told you about a simple script I made to collect data about my laptop activity, talked about why collecting data about yourself is a moral imperative, and shared the upgraded script wi…
You often learn the golden rule or some variation of it as early as kindergarten. There are several ways to phrase it, but you most often hear: “Do unto others as you would have them do unto …
Empathy, the buttons on timers and alarms are reversed, and my 3 year old fix I still dig
There’s a trope online where someone will post pictures of the iOS screen when alarms and timers are going off and they’ll lament, “why are the actions reversed, it’s confusing!” This post will get lots of engagement with people agreeing, but there will be plenty other people
One major flaw of designing societies around cars is the sheer amount of signage that drivers are expected to recognize, read, and react to. It’s a highly complex system that requires constan…
I have an evolving theory that buttons are amazing and people love them.
There were rumors Apple was going to remove all physical buttons from the iPhone. As recently as April of this year, there was reporting that the iPhone 16 lineup would have no physical buttons! But in 2