Tragic Design: How to avoid bad design that harms
Presentation I gave in Sydney, Australia at Web Directions 2016. I summarize the key points in my book "Tragic Design" by O'Reilly media (co-authored with Cynt…
Listen to VIBUG Demonstrations
Look back: MBTA speaks to accessibility innovations and user research in 2012
Listen to how the MBTA explored improvements to the user experience of visually impaired riders and reacted to feedback in order to create the system we have today.