Help Scout | Simple Customer Service Software and Education
Make every customer service interaction a more human one. Use Help Scout. Trusted by over 10,000 businesses in 140 countries. Get started for free.
To Get Employees to Empathize with Customers, Make Them Think Like Customers
We all know how important it is for an organization’s leaders and employees to empathize with its customers. Evidence shows that when people understand and care about those they serve, they solve problems more creatively and provide better service. What’s the best way to cultivate empathy? The standard answer is to spend more time with customers. But recently at IDEO, we’ve been encouraging companies to go a step further. Instead of just getting to know the customer, we want employees to become the customer. Read the full article here.
NeoAssist | Vamos transformar o Atendimento ao Cliente
A NeoAssist é uma plataforma completa para gestores e operadores que querem levar suas áreas de atendimento ao nível mais próximo de seus clientes. Todos os canais de atendimento estão juntos em um só lugar, permitindo integrações com sistemas externos para uma visão única e 360º de cada cliente.
Applause | Crowdsourced Software Testing and Customer Experience
Applause is the leader in crowdtesting. Our community of 300,000 digital experience experts helps software teams improve software quality and speed up releases.
Atendimento ao cliente integrado: um por todos, todos por um
Com os softwares de atendimento ao cliente, as empresas podem responder os clientes com mais facilidade e concentrar as conversas de suporte em um só lugar.
Customer Support Apps for Slack
View apps in the Customer Support category of the Slack App Directory