Job Description: At Cloudera, we are focused on building a world-class Customer Support team that is always available for our customers, but rarely needed. The Cloudera Community has grown into a vibrant, global community enabling members to more effectively harness the power of our products and achieve success with their machine learning and analytics implementations. We are looking for a Community Moderator to join the Cloudera Community team who can monitor our online forums, ensure our guidelines are being followed, and ensure no question gets left behind. The successful candidate will need experience with community platforms and leverage a variety of online and offline techniques to keep the community healthy and drive answers from brand employees as well as from community members. You will be a self-motivated individual who thrives in a fast paced, rapidly changing environment without the need for close oversight and direction. Some technical skills and customer service experience are required. At Cloudera, our goal is to make each individual feel valued for his or her contributions to the company’s mission. We are looking for smart people who want to do remarkable things. We strive to create an environment of casual intensity where people enjoy coming to work every day. Our senior management team meets regularly with the whole company to discuss strategy, successes and challenges. The Community Moderator will report to the Community & Knowledge Business Owner. Responsibilities: Moderate the community to drive time to answer and time to solution Know and enforce the community guidelines and terms of service Moderate community posts to drive time to answer and time to solution rates Read all new questions and take appropriate action (move topic, edit post, approve images, act on spam, assign tags or labels) Respond to members’ community-related requests and suggestions Edit existing posts to increase SEO Identify customer service issues and respond or escalate as appropriate to the community manager or other key stakeholders for action Establish the community as a trusted source for answers and peer to peer support Maintain a positive, courteous and professional atmosphere in the community Develop and nurture relationships with users and top contributors to encourage participation in the community Provide positive reinforcement to members who provide helpful answers Welcome new members and facilitate member connections to drive peer to peer answers Ensure no question goes unanswered by engaging the appropriate internal (subject matter experts) or external groups (customers, community members) to request help Assist in running promotions, updating community announcements or other community programs Manage platform bugs and test fixes to ensure a seamless member experience Log bugs or member support issues via internal Jira for developers or directly with the vendor case portal for timely resolution Evaluate monthly / bi-montly vendor SaaS platform releases and make recommendations on upgrade impact and timing Partner with community manager and technical product owner to prioritize bug fixes and test bug fixes prior to deployment Update member help documentation to ensure a seamless member experience Note: Some travel to the regional Support centers is expected. As we are a global team, this role may require collaborating with others outside of normal business hours. In this position, you should have… A positive attitude towards giving and receiving feedback and continual improvement Strong customer service skills and empathy for the community member experience Exceptional creativity, high level of professionalism and exemplary problem-solving skills 1-3+ years experience in marketing, customer service, or related field 1-3+ years of community moderation, preferably in high tech, B2B communities with success in growing member answers as a percent of total answers. Lithium / Khoros experience a plus A strong grasp of the English language with excellent written and verbal communication skills The ability to take initiative, support the team and be self-motivated to improve processes or tea A love for data. You will assist with community reports, identify trends, and seek opportunities to improve community health Experience with online communities, both by participating in them and preferably having some sort of experience guiding or moderating them. The ability to influence technical resources to achieve common goals Strong project management skills
Nium is a next-generation financial services platform that enables companies around the world to unlock new revenue opportunities and improve cash flow economicsNium is a leader in its geographical and payment service breadth, owning licenses in the w...
Head of Developer Relations, Senior Manager | Roku Jobs | Roku
Head of Developer Relations, Senior Manager , New York, New York. The revolution won’t be televised. It will be streamed. Want to help us build it?
Roku Is Changing How the World Watches TV
Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every telev...
We are always looking for smart and passionate team members to move fast and get things done. Join our decentralized and distributed team to help ensure the safety and security of digital identifications.
Semaphore is looking for a Developer Evangelist. You're going to love this role if you're passionate about teaching software development best practices and interacting with the community.Semaphore is a leader in hosted continuous integration an...
Job Description: To create games that enrich players’ lives, our teams rely on a wide array of external tech.As a Developer Relations Manager, you’ll bridge communication between the external partners developing those technologies and the internal teams using them.You’ll be the voice – and advocate – of both Ubi and our partners, representing the two to one another and always having each other’s best interest at heart.You’ll engage with a broad range of stakeholders: collecting, assessing, and conveying feedback to influence future developments.All in all, you’ll offer support and guidance internally while strengthening external relationships, allowing for deeper, more meaningful collaborations. And help provide teams – across the company – with products best aligned with their needs.
What you’ll doCollaborate closely with production team members to discuss and assess their external technology needs + provide guidance and support from pre- to post-purchase.
Build and maintain relationships with external partners, acting as their main point of contact.
Participate in many (many) recurring meetings with external partners and internal teams (like purchasing, legal, IT, etc.) to ensure transparency and visibility; proactively follow up on progress; suggest new products; identify useful features; etc.
Define negotiation strategies, anticipate potential roadblocks, and plan accordingly.
Stay up to date on technological advancements, industry trends, and developer relations best practices.
Foster communication and knowledge sharing, relaying information to the right people at the right time – in the most appropriate format.
* Occasionally travel (as global health guidelines allow, of course!) to meet with external partners, attend events, visit other studios, etc.
Qualifications: What you bring * Experience in software development
* The ability to gain a deep understanding of your collaborators’ needs to best address them
* Effective French and English communication: you’re comfortable communicating both formally and informally & can break down complex information for various audiences
* Analysis and problem-solving skills
* Experience with (or interest in) project management & financial and legal agreements
* Flexibility to balance shifting short-term priorities, long-term goals, and urgent issues
Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government. What to send our way* Your CV, highlighting your background and skills
A real live person will review your application. In this case, it’s our talent acquisition specialist Karin. As she learns more about you through your profile, get to know her through the video below.
Additional Information: About usCreating the unknown since 1997. At Ubisoft Montreal, we’re united by a common goal: to enrich players’ lives with original and memorable gaming experiences. We develop iconic franchises that engage millions around the world, like Assassin’s Creed, Far Cry, For Honor, Rainbow Six, Watch Dogs – and, well, we can’t disclose all our secrets just yet.Our biggest strength is – and always will be – our people: the immensely talented team members surrounding, supporting, and producing the high-quality games that have made our studio what it is today.When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection: an environment with a variety of voices, identities, backgrounds, experiences, and perspectives. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being.
Here, our shared desire to dream big, take risks, and constantly improve contributes to the innovation and boundary-pushing that ultimately leads to our collective success. At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.
The Role As Alchemy's dedicated community manager, you will be responsible for one the most important aspects of Alchemy: our community of blockchain developers. You'll be in charge of managing the various platforms that our community is located on, including Twitter, LinkedIn, Discord, and more. We're looking for someone who has the cultural fluency to effectively communicate with developers that choose Alchemy to build their products on. You'll work cross-functionally with our world-class product, engineering, design, and sales teams to ensure brand consistency across our various channels of communication.
As adopters of the open-core model, Starburst the open source community fuels Starburst’s success and growth. We are looking for an experienced Developer Advocate or Software Engineer to grow our Developer Relations team and help make Trino the most usable distributed query engine in the universe. As a Developer Advocate for Starburst, you will help developers be successful using Trino and Starburst technologies and feel awesome while they do it. You’re eager to be part of a diverse team with big goals, and you have an unremittingly positive attitude. It is your responsibility to understand the current developer experience from novice to expert and create and define solutions and materials to address any gaps in how users become familiar with and improve their skills on Trino. You will spend time engaging with developers to help solve their issues and then write blogs, documentation, or do a livestream to discuss how to overcome these challenges. Once it is safe to do so, you will t
Paperspace - Developer Evangelist, Machine Learning (Remote, East Coast US)
The Role Paperspace is seeking a Developer Evangelist to help us cultivate a global, diverse community of data scientists and machine learning engineers. You’ll work at the intersection of the marketing, sales, customer support, and product teams to showcase the value of the Gradient platform to aspiring and veteran ML developers. What you’ll be doing • Community Management: You'll be an active, engaged, and authentic participant in the ML community, organizing meetups & hackathons where they can learn and build cool things • Content Management: You’ll curate, create, edit, and distribute tutorials, blog articles, case studies, and other content to communicate about advances in the development & applications of machine learning • Developer Evangelism: You’ll acquire a deep understanding of the ML community’s workflows and demonstrate how they can leverage Gradient to best meet their key technical needs • Developer Advocacy: You'll influence the direction of our products by gatheri
At NVIDIA, we are building the future with AI powered IOT and edge computing using our Jetson and Tesla platforms and ground breaking software innovations. These technologies will drive the future of Robotics, smart cities, retail stores, warehouses, smart factories, and more. We are looking for a Developer Relationships Manager to build and drive a rich developer and ISV ecosystem that is building core technologies and products with AI, and deep learning. You will also play a meaningful role in defining the future software for our Robotics platform. The role will involve engaging 3rd party developers, customers, and NVIDIA engineering teams to help build solutions using simulation and deep learning for some of the most complicated problems in robotics like delivery robots, warehouse robots, logistic robots, industrial robots, smart retail, and more! The ideal candidate will have experience working at the intersection of technology and sales to collaborate with multiple partners and products to bring robotics solutions to market. What you'll be doing: Engage with various NVIDIA technology partners and identify areas of collaboration. Identify complimentary technologies needed to build sophisticated solutions using super computers at the edge. Develop a working understanding of features of different Nvidia platforms that are used in robotics. Map developer requirements to appropriate Nvidia platforms to grow adoption on our SDKs and compute platforms. Develop a rich ecosystem of strategic partners and help customers achieve their product goals through encouraging collaboration between customers and the ecosystem. Work with NVIDIA product management and various engineering teams to define software and hardware components needed to compliment 3rd party solutions. Work with sales and customer teams to understand customers requirements and build a scale out plan for 3rd party technologies. Generating technology trends and market analysis. What we need to see: BS/MS or equivalent experience (MBA/MS or advanced degree preferred). 4+ years of experience. Experience in building developer ecosystems for a cutting edge technologies. Ability to build and cultivate relationships with developers. Comfortable in learning new technologies quickly. Experience in robotics industry. Strong leadership skills. Excellent communication abilities and collaborative attitude. Ability to influence and work with an outstanding product and engineering team. Ways to stand out from the crowd: Experience in successfully leading to build strategic partnerships and a versatile ISV ecosystem for new products. Working through product development/ deployment using GPUs. Experience working with deep learning and/or other AI technologies, ROS and simulation technologies. NVIDIAs invention of the GPU fueled the PC gaming market. NVIDIA's groundbreaking work in accelerated and supercharged form of computing at the intersection of computer graphics, high performance computing, and AI. We are reshaping trillion-dollar industries, such as transportation, healthcare and manufacturing, and fueling the growth of many others. Learn more about NVIDIA! #deeplearning THE WORLD LEADER IN VISUAL COMPUTING NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Croquet is a Los Angeles-based technology company that’s creating the infrastructure for the next generation of multi-user web games and apps. Instead of using application-specific servers, Croquet clients synchronize through a fleet of generic shared public reflectors. Easy to develop for, fast to
Developer Relations Engineer, Firebase - Google - Sunnyvale, CA, USA - Austin, TX, USA - Cambridge, MA, USA - New York, NY, USA - Google Careers
Google | Sunnyvale, CA, USA - Austin, TX, USA - Cambridge, MA, USA - New York, NY, USA | As a Developer Relations Engineer, you will work on Google developer platforms to enable developers across the world to...
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together. We’re looking for an AR Developer Relations Manager to join Snap Inc! As a member of the AR Platform Partnerships team, you will manage the recruitment and relationship management of the top AR creators and developers in India. Working from our Mumbai office, you’ll collaborate with Camera Platform, Marketing, and Snap Lab to help scale our Lens Creator and Developer Ecosystem in India and support upcoming initiatives like Camera Kit. What you’ll do: Build awareness, motivate, and refine messaging to attract AR creators and developers to build with Lens Studio Own custom outreach, onboarding, and relationship management for top tier AR creators and developers in India with the technical skills to build complex Lens Studio experiences independently Help identify gaps in the Lens Studio developer experience and communicate those to our product teams Build a deep knowledge of Lens Studio, Snap AR, and Snapchat offerings to articulate how these tools can enable developers to be successful Create and maintain resources for AR creators and developers in India who are advancing their skills with Lens Studio Help create systems to ensure creators and developers are delivering partners business value through Lenses Manage information flows and act as a subject matter expert to internal and external partners with regard to monitor the success of AR creators and developers inside the Snap ecosystem Knowledge, Skills & Abilities: Ability to effectively communicate with internal and external partners Strong analytical skills which allow for creative methods to achieve results and solve problems cross functionally Agile mindset with proven people and resource management skills An enthusiast who has a strong passion for the future of AR/VR Ability to adapt quickly and work effectively in a fast-moving environment Excellent verbal and written communication skills, with high attention to detail Entrepreneurial spirit Minimum Qualifications: BS/BA degree in a relevant field of study, or equivalent work experience 4+ years of experience in developer relationship management 3+ years of experience working with AR/VR creators and developers or game developers or technical creators Experience of working within cross-functional teams (developer relations, product, marketing, support, etc) Working understanding of 3D engine software like Lens Studio, Unity and/or 3D modeling and animation software like Maya Preferred Qualifications: Past entrepreneurial experience is a plus At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at firstname.lastname@example.org. _________________________________________________________________________
Do you love DevOps and all the ways DevOps automation can improve the lives of developers while also caring deeply about protecting user identity? We are seeking an enthusiastic, technical communicator and educator to join Okta’s Developer Relations team as a Developer Advocate, focusing on DevOps. If you love engaging with, educating, and learning from other developers and have experience with DevOps tooling and technologies, this might be the perfect role for you!
Okta’s goal is to become the authentication and authorization service developers choose to manage their apps, infrastructure, and APIs. We believe that Okta’s software and APIs enable developers to create great experiences for their users, and we want to help solve their challenges in this space.
As a Developer Advocate, you will be connecting with other developers through the content you create, social platforms, and participating in tech conferences, developer meetups, and user groups. You will champion the needs of the DevOps community internally with Product Management, Engineering, Marketing and Customer Success teams. This is a technical position that has a significant impact on our overall business and you will be a key strategic advisor to our product team on the needs of the DevOps community - particularly regarding the challenges of integrating Identity into apps and infrastructure.
Success in this role broadly looks like growing Okta’s community participation and involvement in the DevOps ecosystem while simultaneously helping Okta create products and services that meet or exceed their needs. In practice, this means producing demos, blog posts, videos, giving talks and working internally to define and solve developers problems.
Our team is committed to making identity management available to developers of all backgrounds. We embrace diversity and inclusivity in our work and communities. We’re spreading awareness of Okta and enabling developers to do what they love: write, code, and learn, while protecting their users in the process.
Be attuned to DevOps community pain points, expectations and needs and be able to synthesize and communicate them in an actionable way.
Create technical content and educational materials (which can include workshops, tutorials, guides, code samples, videos, blog posts, streams, podcasts, etc.) from beginner to in-depth and advanced.
Understand DevOps use cases and champion Okta and Auth0 products and services when they are truly relevant to the needs of the community.
Use your experience to help shape the future of our products, always advocating for what is best for the developer. Bring feedback and guidance to product & engineering teams, with a focus on what is needed for DevOps practitioners to be successful.
Have knowledge and awareness of tools, systems, projects, and products in the DevOps ecosystem.
Attend and speak at meetups and conferences (both on-line and eventually in-person).
Maintain an engaging, respectful and credible presence on social platforms.
Experience as a developer evangelist/advocate or doing similar functions (building communities, speaking, creating technical articles/videos,tutorials, etc.). This can be in a job role and/or side projects.
You have an in-depth understanding of technologies and practices relevant to DevOps and Cloud: e.g., Implementing CI/CD, infrastructure-as-code, configuration management tools, containerization & clustering technologies.
You are, above all, a great listener, followed closely by being a strong communicator and educator.
You have created content across a range of mediums and channels that can include technical articles and documentation, videos and live streaming; workshops, tutorials and guides; speaking publicly. You don’t have to have done all of these, but a willingness to explore, learn and experiment is required.
You can advocate on behalf of external tech communities; including gathering and synthesizing feedback, sentiment and input.
Good English language communication (verbal and writing) is a must. Additional language(s) are a huge asset.
You are an active member of DevOps and/or developer communities.
Additional helpful skills and experience
Prior experience/success in influencing product direction and decisions.
Some experience and familiarity with authentication/authorization, identity, and/or security
Experience using version control systems, GitHub preferred
Experience with major IaaS and cloud providers (e.g., AWS, Azure, GCP)
Understanding of large enterprise customers helpful but not required
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
The Role To accomplish our mission of bringing blockchain to a billion people, we're helping the developers building on our platform release amazing products. As a Developer Advocate at Alchemy, you'll establish strong relationships with developers all over the world and find high leverage ways to create resources that help them build. You'll create example applications, host workshops and office hours, and foster developer communities. You'll also act as a voice of the developer community to engineering and product teams, translating developer feedback into actionable insights.
We are looking for a Senior Developer Advocate to help us take our developer experience and community efforts to the next level.deepset is a team passionate about natural language processing (NLP). Over the past few years, we've helped many people ...