Annalee Flower Horne: How “Good Intent” Undermines Diversity and Inclusion (The Bias)
The harm is that telling people to “assume good intent” is a sign that if they come to you with a concern, you will minimize their feelings, police their reactions, and question their perceptions. It tells marginalized people that you don’t see codes of conduct as tools to address systemic discrimination, but as tools to manage personal conflicts without taking power differences into account. Telling people to “assume good intent” sends a message about whose feelings you plan to center when an issue arises in your community.
[...]
If you want to build a culture of “assuming good intent,” start by assuming good intent in marginalized people.
Assume that they already tried being nice. Assume that their feelings are valid. Assume that, after a lifetime of practice, they are responding to harmful behavior in the way that is safest for them. Prioritize that safety over the momentary discomfort people feel when they realize they’ve done something hurtful.
Culture-setting documents like your code of conduct and corporate values should be designed around protecting marginalized people from harmful behavior. Leave out “assume good intent.” Instead, create a culture that recognizes and pushes back against the ways that marginalized people are dehumanized. Expect people to demonstrate their good intent by treating people with respect.