“There are uncountable numbers of groups on Facebook called ‘lost my phone!!!!! need ur numbers!!!!!’ or something like that. Most of them are marked as ‘public’, or ‘visible to everyone’. A lot of folks don‘t understand what that means in Facebook’s context — to Facebook, ‘everyone’ means everyone in the world, whether they’re a Facebook member or not. That includes automated programs like Evil, as well as search engines.”

On the absolute horror that is automated customer service via telephone. The comments are replete with stories.