This is the end result of decades of corporate consolidation—aided by economists and regulators and politicians from both parties—that has greatly enriched a few at the expense of workers, consumers, and citizens in general. People chose to create a world that allows what happened on that plane to happen. Direct your outrage at the policymakers, economists, and industry cartels that created this future.

On the absolute horror that is automated customer service via telephone. The comments are replete with stories.