Atul Gawande: How Do Good Ideas Spread? (The New Yorker)
We yearn for frictionless, technological solutions. But people talking to people is still the way that norms and standards change
Tweetage Wasteland: The Web’s Five Most Endangered Words
"Let me think about that." In other words: with a glut of information, we're trying to form opinions and take action on it all just as fast as it's coming in, and we're suffering for it.