Ganda Suthivarakom: What to Do If You Think Your Amazon Purchase Is a Fake (Wirecutter)
It’s easier than ever before to mistakenly buy a counterfeit or knockoff product online. Here’s what to do when it happens to you.
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1. Stop using the thing
2. Write to the seller
3. File an 'A-to-z Guarantee' claim
4. Contact your credit card company
5. Write to the brand
6. Leave feedback for the seller
7. Replace what you have by finding an authorized seller
See also:
https://thewirecutter.com/blog/myths-about-counterfeit-products-debunked/
https://thewirecutter.com/blog/amazon-counterfeit-fake-products/